better next week

Good week, hard week, just whatever? Whether you accomplished more or less than you planned, here are some pieces to simmer on for a better* next week.

  • Believing in awesome begets awesome.  Awesome. Some research from Harvard Business Review worth reading before the next time you cross paths with your staff.
  • Federal program managers will have to get creative if they want to pull ideas from this article on improving customer service. My main take-away is this. The served community has access to many channels to provide feedback. Finding ways to embrace all of those and integrate them into our processes-- as opposed to forcing one channel- is the single greatest way to improve service.
  • More scientific evidence supporting what we already know. Women rock! ;)

Have a great weekend!