Here's some good news that supports what many have either studied or intuitively knew... service jobs are on the rise. According to this NPR Planet Money graph, it turns out that that's been the case for, like, 60 years. Got to give 'em credit for trendspotting. After making this clean, compelling point, they breakdown these service jobs by sector. Ours is in a uninspiring shade of orange in the bottom left. (NPR is obsessed with this new chart type-- part data, part Mondrian print. I don't love it but it's kind of interesting if you're not distracted by the lack of precision.)
Anyway, I find this tremendously reassuring and something that should be shared freely with our federal clients-- making this point: Federal programs and the people who develop and deliver them are in a unique position to help drive the US economy of the future. And that's a good thing!
Government programs create spin-off service industries-- think niches like tourism and travel planning around parks and public lands all the way to big businesses around transportation security and healthcare advocacy and navigation. Of course, my favorite is management consulting.
OMB is always looking for numbers on job creation. The beauty of service jobs is that government (often) creates the demand and the need is in turn met by private sector ingenuity, creativity, and seed funding. Each of our client's programs could be viewed through this lens-- making a much more compelling argument for their existence.
A really interesting side note...Rachel Ngai and Barbara Petrongola completed some fascinating research on the positive impact of service jobs on workplace diversity. In short, a broad spectrum of candidates can and do qualify for which leads to greater inclusion and higher wages. Woohoo!